In the Workplace by Thulo.Com, the Customer Service category typically involves features and functionalities aimed at providing support, assistance, and maintaining positive interactions with your users. Here are key components that fall under the Customer Service category
A system to manage and respond to user inquiries, issues, and requests through tickets.
A self-service repository of information, FAQs, and tutorials to help users find answers independently.
Educational materials, webinars, or guides to help users understand and make the most of the platform.
Online forums where users can interact, share experiences, and seek help from each other.
Tools to collect feedback, reviews, and insights from users to improve the platform.
A defined process for escalating and resolving more complex issues or challenges.
Clearly defined commitments regarding response times and issue resolution.