Simplify and Supercharge Customer Management with Thulo Platform

In today’s fast-paced digital world, managing customers effectively is more than just maintaining a contact list — it’s about building strong, lasting relationships through organized communication, personalized service, and smart insights. That’s exactly what Thulo offers: a powerful all-in-one Customer Management solution that helps you understand, serve, and grow your customer base with ease.

Convert Enquiries into Customers with Ease

Every potential customer matters. With Thulo, you can seamlessly convert leads and enquiries into full-fledged customer profiles, ensuring no opportunity slips through the cracks. Whether you receive a website enquiry or a manual lead entry, our CRM ensures a smooth transition into your customer journey.

Centralized Customer Intelligence

Thulo centralizes everything you need to know about a customer — all in one place:

• Activity Records: Track every interaction from proposals and quotations to invoices, payments, contracts, and tickets.
  
  

• Documents & Files: Attach files, record notes, and set reminders so you never miss a follow-up.
  
  

• Invoices to Insights: Get a clear view of statements, credit notes, purchase orders, expenses, and more — all tied to the customer profile.
  
  

• Custom Fields: Need to collect industry-specific or custom data? Thulo’s Custom Fields feature allows you to tailor customer records to your business needs.
  
  

Multiple Contacts, Locations & Full Visibility

Each customer profile can hold multiple contact persons along with multiple shipping and billing addresses, giving your business the flexibility to manage B2B or multi-site clients without hassle. You can even visualize customer locations using the integrated Google Maps feature.

Empower Customers with the Customer Portal

Thulo isn’t just built for businesses — it’s designed with your customers in mind too. Each customer gets access to a secure customer portal, where they can:

• View proposals, invoices, contracts, and service tickets
  
  

• Track project or task updates
  
  

• Communicate directly with your team
  
  

• Access their entire history and documents — anytime
  
  

This means greater transparency, improved trust, and fewer support calls.

Smart Communication Tools: Email, SMS & Notifications

With Thulo, you can send marketing messages, transactional emails, SMS alerts, and reminders to your customers — all directly from the platform. Automate birthday greetings, payment reminders, or re-engagement campaigns without switching tools.

Customer Segmentation & Drip Campaigns

Not all customers are the same — and Thulo helps you treat them that way.

• Segment customers into groups based on behavior, spending, industry, and more
  
  

• Build custom segments with filters and tags
  
  

• Run drip campaigns and follow-ups tailored to each group
  
  

• Trigger workflows and automated messages to stay top-of-mind
  
  

Get Powerful Insights & Deliver Better Support

Thulo’s built-in reports and dashboards give you clear visibility into customer trends, transactions, and interactions. Know who your top customers are, monitor unpaid invoices, and understand which products or services are in demand.

And with a full support ticketing system, assign tasks, manage queries, and deliver timely customer service — all from the same platform.

Why Use Thulo for Customer Management?

• One unified platform — no need for multiple tools
  
  

• Built for small to large businesses in Nepal and beyond
  
  

• Easy-to-use, highly customizable, and scalable as you grow
  
  

• Helps you build trust, deliver value, and drive growth
  
  

Ready to Take Control of Your Customer Relationships?

Whether you're a service provider, retailer, manufacturer, or entrepreneur, Thulo makes customer management simple, powerful, and effective.

Sign up today and give your business the edge it needs to deliver world-class customer experiences — right here from Nepal.