Simplify and Supercharge Your Customer Support with Thulo Platform

In today’s competitive business environment, customer satisfaction isn’t just a nice-to-have — it’s a must. Whether you're running a small business or managing operations across multiple locations, offering timely, efficient, and consistent support to your customers is vital for building trust and driving growth.

That’s where Thulo comes in.

Among the 9 core business functions of the Thulo platform, Customer Support is a powerful and unified module designed to help you streamline customer interactions, resolve issues efficiently, and deliver a seamless experience across all channels — all from one central platform.

One Central Customer Portal – Built Into Your Website

With Thulo, every business gets a dedicated customer support portal directly integrated into their website. This is not just a standalone help desk — it’s part of your own branded digital presence. Customers can:

• Submit support tickets
  
  

• Track the status of their queries
  
  

• Get timely resolutions and updates
  
  

This portal empowers your customers and builds confidence, while your team manages everything behind the scenes.

Email-to-Ticket Conversion Made Easy

No more juggling between inboxes. Thulo allows you to integrate your existing business email address and automatically convert incoming customer emails into support tickets.

This ensures that no request gets lost and every issue is tracked, assigned, and resolved — boosting your team’s productivity and accountability.

Real-Time Help with Live Chat

Want to connect instantly with your customers? The built-in Live Chat module lets your support team provide real-time assistance right from your website. It’s an effective way to handle urgent inquiries, convert visitors into customers, and create personalized service experiences.

You can also go a step further and integrate WhatsApp Chat, Viber Chat, or Facebook Messenger, turning your website into a true omnichannel communication hub.

Integrate Support Within Contact Forms & Workflows

Support isn’t just about tickets — it's about capturing concerns wherever they arise. Thulo lets you embed support modules into contact forms, sales pages, or even checkout pages, so customer issues are logged and resolved quickly, no matter where they occur.

Central Warranty Management for Product-Based Businesses

If your company provides warranties, Thulo makes it easy to manage and track warranties for your products or services — all from one place. Keep records, assign responsibilities, and never miss a claim again.

Build & Analyze Knowledge Base and FAQs

Reduce support volume and empower customers with self-help tools. Thulo allows you to:

• Create and publish a knowledge base
  
  

• Add searchable FAQs on your website
  
  

• Track article analytics to understand what customers are looking for and where they need help
  
  

The result? A smarter, more informed customer base and a lighter load for your support team.

Unified Social Media Support

Thulo helps you connect your Facebook, Instagram, WhatsApp, and Viber channels to deliver consistent, trackable support from one platform. Respond to queries, complaints, or sales inquiries wherever your customers are — without switching tabs or losing data.

Customer Surveys for Continuous Improvement

Want to know how your support team is performing? Use the Survey module within Thulo to:

• Create customized customer satisfaction surveys
  
  

• Get real-time feedback
  
  

• Analyze trends to improve your service levels
  
  

Suggested Solutions Using Thulo

Here’s how you can use Thulo’s Customer Support features to your advantage:

Why Choose Thulo?

• Centralized Support Dashboard: View all customer interactions in one place.
  
  

• Integrated with Your Website: No need for third-party tools.
  
  

• Scalable: Works whether you're a solo entrepreneur or a growing team.
  
  

• Affordable: Plans designed to suit every business size.
  
  

Ready to Offer World-Class Customer Support?

Whether you're starting fresh or looking to upgrade your existing system, Thulo’s Customer Support module is everything you need to unify communication, resolve issues faster, and build lasting relationships with your customers.

Sign up today at https://thulo.com.np/register and explore the full power of Customer Support — one of the 9 essential business functions on Thulo.

Let’s build better businesses, one satisfied customer at a time.