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Refund Policy

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Thulo
Refund Policy

Refund Policy

This Refund Policy explains how refunds, cancellations, and non-refundable charges work for Thulo. By purchasing or using Thulo, you agree to this Refund Policy in addition to our Terms of Service.

Effective Date: January 1, 2025
Last Updated: January 13, 2026
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1 Trial Before Purchase ▾

To help Customers evaluate Thulo before making a payment, Thulo offers a 7-day trial for eligible accounts/plans as displayed during signup. Trial eligibility, limitations, and included features may vary.

We also provide one-on-one training and support for effective implementation to help Customers use the Services successfully.

2 No Refund Policy ▾

Unless required by applicable law, all payments made to Thulo are non-refundable.

This includes (but is not limited to):

  • subscription fees (monthly/annual/other periods)
  • plan upgrades/downgrades and renewals
  • usage-based charges
  • SMS/email credits or message charges
  • setup or service fees (if any)
  • any partially used subscription period

Once a plan is activated and/or Services are used, refunds are not provided.

3 Third-Party Fees Are Strictly Non-Refundable ▾

Some parts of Thulo rely on third-party providers. All third-party fees are strictly non-refundable, including but not limited to:

  • payment gateway fees (eSewa, Khalti, FonePay, Stripe, PayPal, bank charges, etc.)
  • telecom/SMS delivery charges and sender ID charges
  • email delivery provider charges
  • domain registration/renewal fees
  • third-party licenses, add-ons, or external service charges
  • any government/telecom/network fees
Important note
Even if Thulo approves an exception under law (if applicable), third-party fees generally cannot be recovered and will remain non-refundable.
4 Cancellations ▾

Customers may cancel their subscription at any time. However:

  • cancellation stops future billing where applicable
  • cancellation does not create a right to a refund for already-paid amounts
  • access may continue until the end of the current billing period, depending on plan and system configuration
5 Service Downtime and Refunds ▾

Thulo targets 99.9% uptime based on our current operational understanding. Temporary downtime may occur due to maintenance, emergency fixes, third-party provider outages, or events beyond Thulo’s reasonable control.

Service downtime does not automatically result in refunds, especially where third-party services or networks are involved.

6 Chargebacks and Payment Disputes ▾

If a Customer initiates a chargeback or payment dispute without first contacting Thulo:

  • Thulo may suspend or restrict access to the Services during investigation
  • Thulo may provide relevant account, usage, and delivery logs to the payment provider to respond to the dispute
  • the Customer may remain responsible for unpaid amounts and dispute-related costs where permitted

We encourage Customers to contact us first so we can resolve concerns quickly.

7 Contact ▾

Thulo (Thulo Digital Solutions Pvt. Ltd.)
Email: admin@thulo.com
Address: 228/55 Jwagal Madhu Marg, Jwagal Tole, Lalitpur, Bagmati, Nepal