Shipping Policy
Shipping Options
Thulo.Com offers several shipping options, including standard, expedited, and same-day delivery where available. Specific options and availability may vary based on the seller's location and the delivery address.
Shipping Costs
Shipping costs are determined based on the size, weight, and destination of the order. Costs are clearly displayed at checkout before order confirmation.
Sellers may offer free shipping on certain items as specified on their product pages.
Geographic Availability
Shipping is available to all areas covered by Thulo.Com's logistics network. Certain geographic restrictions may apply, which are clearly outlined on the platform.
Carrier Information
Thulo.Com partners with reputable carriers to ensure safe and timely delivery. Carrier information, including tracking options, will be provided upon shipment.
Order Management
Order Processing
Orders are processed within the timeframe specified by the seller after order confirmation. Users will receive an email notification when their order is processed and again when it is shipped.
Sellers are responsible for ensuring that orders are processed promptly and in accordance with the timelines stated on their storefronts.
Order Tracking
Users can track their order status through their Thulo.Com account dashboard, where real-time updates will be provided as available from the carrier.
Handling Special Requests
Special shipping requests, including gift wrapping or specific delivery instructions, must be communicated to the seller at the time of order placement.
Fulfillment Details
Packaging Standards
Sellers are required to adhere to Thulo.Com’s packaging standards to ensure items are protected during transit. This includes the use of durable materials and proper sealing techniques.
Fulfillment Centers
Some sellers may use Thulo.Com-affiliated fulfillment centers to store inventory and manage shipments. These centers follow strict guidelines to ensure inventory is handled properly and shipped promptly.
Delivery Issues
In case of delivery issues such as delays, damage, or lost items, users should contact the seller directly. If the issue is not resolved, Thulo.Com’s customer service team can be involved to mediate and assist.
Returns and Exchanges Related to Shipping
Detailed guidelines related to returns and exchanges due to shipping issues (like damaged goods or incorrect items) are available in the Commercial Transactions Policy under the "Return and Refund Policy" section.
Policy Updates
These Shipping and Fulfillment Guidelines are subject to change based on operational needs and legal requirements. Users will be notified of any significant updates through appropriate communication channels.