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9 Business Functions • One unified platform

Thulo covers every part of your business — so you can start, manage, and grow

Most businesses use multiple tools that don’t connect. Thulo organizes your workflow into 9 business functions so your website, sales, billing, marketing, service, operations, HR, admin and reporting work together.

Built for SMEs Start monthly Upgrade anytime Support tickets included
Recommended plan for most businesses
Start with Business Starter (monthly). Add modules or upgrade as you grow.
See pricing
What this page helps you do
Understand what Thulo covers, what to implement first, and how it scales for any business size.
Clarity
Start
Website + CRM + Billing
Manage
Teams, support, operations
Grow
Marketing + reporting + modules
Scale
Multi-unit workflows
Tip: Click any function below to expand and see what it includes.

The 9 business functions inside Thulo

Each function groups the tools you need. This makes implementation simpler and reduces confusion for your team.

🌐
1) Website
Create a professional online presence and publish content that converts visitors into inquiries.
Website BuilderThemesContentForms
Build pages, landing pages, and industry-specific layouts. Capture leads and connect forms directly to CRM.
See website features Best first step for most businesses
🛒
2) Ecommerce
Sell online with payments, order workflows, delivery integration and customer tracking.
PaymentsOrdersDeliveryCatalog
Payment gateway integration supported. Logistics provider integrations can be connected based on workflow and modules.
Explore ecommerce For retail, restaurants, services & marketplaces
📣
3) Marketing
Run SMS & email campaigns, track responses, and automate follow-ups for repeat sales.
SMSEmailSegmentsAutomation
Campaign tools are available across plans. Usage is credit-based so businesses pay based on sending volume.
Marketing resources Perfect for promotions, reminders & retargeting
📈
4) Sales
Convert leads into customers using pipelines, tasks, reminders and structured follow-up.
LeadsPipelinesDealsFollow-up
Track every inquiry, assign to team members, and monitor conversion. Works for any industry.
See CRM & Sales Stop losing leads and inquiries
🎫
5) Customer Service
Support tickets, response tracking and customer history for retention and trust.
TicketsSLAKBHistory
Centralize customer issues, reduce confusion, and create a reliable support process across your team.
Support system guide Boost retention with consistent service
⚙️
6) Operations
Manage items, inventory flow, vendors, and workflows to keep the business running smoothly.
ItemsInventoryVendorsWorkflows
Items are used across sales, invoicing and purchase flows — not only ecommerce. Keep operations connected.
Operations overview Ideal for retail, trading & services
👥
7) Human Resource
Users, roles, permissions and team structure — so work is accountable and secure.
UsersRolesApprovalsTeams
Add team members, control access, and maintain standard processes as you grow.
User management Built for multi-user SMEs
🧩
8) Administration
Manage settings, integrations, permissions and governance across the platform.
SettingsIntegrationsSecurityGovernance
Keep the system organized as your business expands to departments, branches, or different units.
Admin guide Control and standardize operations
📊
9) Reporting
See what’s working across sales, marketing, finance, and operations — and take action.
DashboardsKPIsSalesFinance
Get clarity on team performance, revenue, campaigns and operational bottlenecks.
Reporting examples Make decisions with data
Premium Modules (40+)
Business Growth includes all premium modules by default. Business Starter can buy only what it needs.
View pricing

Works for any size, across major industries

The 9 functions remain the same — only the modules and workflows change by industry.

10 industries supported
Retail
Website + ecommerce + sales + operations + reporting
Travel & Tours
Website + leads + CRM + billing + marketing
Hotels & Homestays
Bookings + customer service + marketing + billing
IT & Services
CRM + projects + invoices + support + reporting
Restaurants & Food
Online orders + customer retention + campaigns
Education & Training
Admissions + payments + communication + courses
Healthcare & Clinics
Appointments + billing + service + reporting
Manufacturing & Trading
Inventory + suppliers + sales + finance
Real Estate
Listings + lead follow-up + deal pipelines
Associations & NGOs
Members + events + communication + tracking

A practical implementation path

Most businesses don’t need everything on day one. Start with the basics, then expand.

1
Start (Week 1–2)
Website + lead capture → CRM setup → invoices and payments basics.
2
Manage (Week 3–6)
Team users + roles → support tickets → operational workflows and reporting.
3
Grow (Ongoing)
Marketing campaigns → automation → premium modules for advanced needs.
Integrations included
Payment gateways supported. Logistics integrations supported based on your workflow and modules.
See integrations
Ready to run your business on one system?

Start monthly with Business Starter. Upgrade anytime. For long-term savings, choose triennial billing (pay 2 years, get 3 years).

FAQ

Common questions businesses ask about the 9-function structure.

Why 9 business functions?

It reduces confusion. Your team understands where each tool belongs and how to implement step-by-step.

Do I need to use all functions?

No. Most SMEs start with Website + Sales + Billing, then add Marketing, Support and Operations.

How do premium modules fit here?

Premium modules extend these same 9 functions. Business Growth includes them; Business Starter can buy modules as needed.